Case Study

 

Reducing Customer
Support Tickets
with Documentation

Challenge

Too Many Customer Support Tickets

A leading tech and software company created a best-in-class solution to allow their users to easily capture, share, and diagnose website bugs.

Due to the technical nature of their product, developers were spending a lot of time on support requests. They needed a solution to dramatically reduce support tickets and get their developers back producing code.

Challenge

Too Many Customer Support Tickets

A leading tech and software company created a best-in-class solution to allow their users to easily capture, share, and diagnose website bugs.

Due to the technical nature of their product, developers were spending a lot of time on support requests. They needed a solution to dramatically reduce support tickets and get their developers back producing code.

Solution

User-Friendly Documentation

Writing as a Service answered this challenge.

This company could set a budget and pre-purchase monthly technical writing hours from Docforce. Now, they can designate content development to Docforce who makes beautiful end-user documentation to fit their end user’s needs.

Now their developers focus on making a better product, while Docforce manage their content needs.

Solution

User-Friendly Documentation

Writing as a Service answered this challenge.

This company could set a budget and pre-purchase monthly technical writing hours from Docforce. Now, they can designate content development to Docforce who makes beautiful end-user documentation to fit their end user’s needs.

Now their developers focus on making a better product, while Docforce manage their content needs.

Impact

Reduced Support Cases

The development team now puts all of their effort into what they’re good at – developing their products.

Meanwhile, the Docforce technical writing team are building a database of user-friendly documentation. This company now has useful user guides and how-to guides that educate and assist users in completing tasks.

They were very happy to see the result of a dramatic reduction in the number of customer support tickets.

Impact

Reduced Support Cases

The development team now puts all of their effort into what they’re good at – developing their products.

Meanwhile, the Docforce technical writing team are building a database of user-friendly documentation. This company now has useful user guides and how-to guides that educate and assist users in completing tasks.

They were very happy to see the result of a dramatic reduction in the number of customer support tickets.

Products

Featured in This Case Study

Monthly Writing Hours

User Guide

How-to Guide

Work with Docforce

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